Job opportunities at EADV
Membership Administrative Coordinator
EADV is looking for a enthusiastic and results-oriented Marketing & Communications Coordinator to join our team Marketing and Communications reporting to the Senior Marketing and Communications Manager. This role requires agility, organization, and composure under pressure. The objectives of this role is to support the team in the implementation of EADV’s communication activities across different channels and platforms, based on the corporate communication guidelines with a focus on Social Media.
Role overview:
This is an exciting opportunity for a talented Administrator who is keen to develop their skills and customer service experience while making a positive impact on our members. As the Membership Administrative Coordinator, you will manage various administrative tasks, ensure compliance with EADV bylaws, and maintain high data integrity for our membership records. If you are passionate about delivering excellent service, driving member satisfaction, this could be the perfect role for you.
Key responsibilities:
- Act as the primary point of contact for our individual members, responding to telephone and email inquiries promptly and in a friendly way.
- Provide administrative support to ensure all members inquiries are handled efficiently, ensuring a positive customer service experience.
- Register and process payments, ensuring all transactions are recorded accurately. Organise and execute mailings related to membership renewals, including sending out renewal notices and follow-up reminders.
- Update and maintain CRM records, perform data quality checks, and ensure reliable and up-to-date member information.
Support the membership team in various tasks and projects as needed, fostering a collaborative and productive work environment.
Qualifications and skills:
- 1-2 years of experience in an administrative role
- Excellent organisational abilities with a keen eye for accuracy and attention to detail.
- Experience in managing administration processes / customer service
- Experience using and maintaining databases or equivalent systems for data storage and retrieval.
- A quick learner who can adapt existing knowledge and experience to tackle new queries as they arise.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Proficient in English
Marketing & Communications Coordinator
EADV is looking for a enthusiastic and results-oriented Marketing & Communications Coordinator to join our team Marketing and Communications reporting to the Senior Marketing and Communications Manager. This role requires agility, organization, and composure under pressure. The objectives of this role is to support the team in the implementation of EADV’s communication activities across different channels and platforms, based on the corporate communication guidelines with a focus on Social Media.
Job purpose
Support the team in implementing EADV’s communication activities across different channels and platforms, including writing content, based on the corporate communication guidelines.
Duties and Responsibilities:
- Supports the development of a digital communications strategy aligned with EADV’s needs.
- Assists in implementing content-led communications campaigns across EADV-owned channels and paid and earned media, following the communications strategy and academy requirements.
- Prepares and executes targeted Direct Email Marketing (DEM) campaigns, effectively segmenting audiences using the EADV database and marketing platform.
- Monitors and reports on campaign KPIs, providing suggestions for improved engagement.
- Supports the editorial process of the EADV newsletter by coordinating contributors, editing content, and assisting with layout and design.
- Assists with marketing and communication activities for the academy during EADV events (congresses and symposia).
- Help draft press releases and message documents. Assist in organising and managing press conferences during congresses and symposia and support media outreach activities on EADV topics throughout the year.
- Works closely with external communications and publishing agencies.
- Supports consistent, coherent, and compliant branding across all digital platforms, materials, and assets, in line with EADV’s standards.
- Assists in conceiving and designing visuals for promotional activities used on EADV’s digital platforms and other external channels.
- Collaborates with the Communications team to manage and report on social media and e-marketing campaigns.
Skills:
- Creative thinking and problem-solving abilities
- Ability to work independently and as part of a team
- Excellent time management, ability to meet deadlines
- Attention to detail and strong organisational skills
- Experience with email marketing platforms like Mailchimp
- Experience in Content Management System (CMS) and basic WordPress
- Experience with Google Ads, Social Media and SEO
Experience and Education:
- 2-3 years’ experience in a similar role
- Excellent command of spoken and written English
- University degree preferred in either communication, languages, creative writing or equivalent
- Scientific knowledge is a plus
We are always open to receiving spontaneous applications